Terms & Conditions

Welcome to www.friendsofflora.com (the "Site"), operated by Friends of Flora, based in Kelowna, British Columbia, Canada. By accessing or using our Site, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. About Us

Friends of Flora sells loose leaf tea, packaged in sealed aluminum tins, shipped to customers in Canada and the United States.

2. Use of the Site

You agree to use our Site only for lawful purposes. You may not use the Site in any way that could damage, disable, or impair the Site, or interfere with anyone else's use of it.

3. Products and Pricing

We strive to display our products and their descriptions as accurately as possible, but we do not warrant that product descriptions, images, or other content are error-free.
All prices are listed in Canadian dollars (CAD) unless otherwise stated, and are subject to change without notice.
We reserve the right to limit quantities, refuse an order, or discontinue a product at any time.

4. Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete.
Payments are processed securely through our e-commerce platform, Wix, and its integrated payment processors. We do not store your full payment card details.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or errors in pricing or product information.

5. Shipping and Returns

Shipping is available to Canada and the United States. See our Shipping Policy and Refund Policy for full details, both of which are incorporated into these Terms by reference.

6. Intellectual Property

All content on this Site — including text, graphics, logos, images, and the Friends of Flora name and branding — is the property of Friends of Flora and is protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, or use our content without our prior written permission.

7. Marketing Communications

Newsletter sign-up and marketing emails are opt-in only, in compliance with Canada's Anti-Spam Legislation (CASL). See our Privacy Policy for details on how we handle your information and consent.

8. Limitation of Liability

To the fullest extent permitted by law, Friends of Flora is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products. Nothing in these Terms limits any rights you may have under applicable Canadian consumer protection law that cannot be excluded.

9. Food Products Disclaimer

Our teas are food products. If you have allergies or specific dietary concerns, please review product ingredient information carefully before purchasing, or contact us with questions at hello@friendsofflora.com.

10. Third-Party Services

Our Site is built and hosted on the Wix platform, which provides e-commerce, payment processing, and email marketing functionality. Your use of these features is also subject to Wix's own terms and privacy practices.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us: Friends of Flora Kelowna, BC, Canada Email: hello@friendsofflora.com