Shipping Policy

Where We Ship

We currently ship to addresses in Canada and the United States.

Processing Time

Orders are typically processed and prepared for shipment within 3-5 business days of purchase. You will receive a confirmation email once your order has shipped, along with tracking information where available.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight/size. Free shipping is available on all orders over $100 CAD.

Delivery Times

Estimated delivery times (from time of shipment, not order date):

Canada: 5 business days
United States: 5-7 business days

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occur due to weather, customs processing, or carrier issues beyond our control.

Customs, Duties, and Taxes (U.S. Orders)

Orders shipped to the United States may be subject to customs duties, taxes, or fees imposed by U.S. customs upon entry. These charges are the responsibility of the customer and are not included in our shipping rates or product prices. We recommend checking with your local customs office if you have questions about potential charges. Orders refused by the customer will not be guaranteed to be refunded.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's journey.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at hello@friendsofflora.com within 30 days of the expected delivery date, and we'll work with you to resolve it — see our Refund Policy for details on damaged items.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrectly entered address, but we're happy to help however we can if this happens — just reach out.

Questions?