Privacy Policy

Friends of Flora ("we," "us," "our") operates www.friendsofflora.com (the "Site") from Kelowna, British Columbia, Canada. This policy explains how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

When you browse our Site, place an order, or sign up for our newsletter, we may collect:

Contact information: name, email address, shipping and billing address, phone number
Order information: products purchased, order value, payment details (processed securely by our e-commerce platform, Wix, and its payment processors — we do not store your full credit card details)
Technical information: IP address, browser type, device information, and browsing behaviour on our Site, collected automatically through cookies and similar tracking technologies provided by Wix

How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and customer service
Communicate with you about your order (order confirmations, shipping updates)
Send you marketing emails and newsletters — only if you have separately opted in, in compliance with Canada's Anti-Spam Legislation (CASL)
Improve our Site and understand how customers shop with us
Comply with legal and tax obligations

Cookies and Tracking

Our Site is built on the Wix platform, which uses cookies and similar technologies to operate the Site, process payments, and, where enabled, gather analytics. You can manage cookie preferences through your browser settings or any cookie banner presented on our Site.

Sharing Your Information

We do not sell your personal information. We share information only with:

Wix, our website and e-commerce platform provider, which hosts our Site and processes payments and orders
Shipping carriers (e.g., Canada Post or courier services) to deliver your order
Payment processors integrated with Wix, to securely process transactions
Law enforcement or regulators, if required by law

Some of these providers may process data outside Canada (including in the United States), which means your information may be subject to the laws of that jurisdiction.

Email Marketing and Consent

At checkout, you may opt in to receive transactional emails related to your order. Newsletter sign-up is separate and requires its own opt-in. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Withdrawing consent will not affect order-related communications.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above, or as required by law (e.g., tax and accounting record-keeping requirements).

Your Rights

Under PIPEDA and BC's PIPA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to marketing communications at any time
Ask questions about how your information is handled

To exercise these rights, contact us at hello@friendsofflora.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Friends of Flora Kelowna, BC, Canada Email: hello@friendsofflora.com