Refund Policy

Refund Policy - the basics

We want you to love your tea. If something isn't right, here's how we handle refunds and returns.

Our 30-Day Guarantee

You may request a return or refund within 30 days of receiving your order.

Condition for Refund

Because our teas are packaged in sealed, airtight aluminum tins with tamper-evident seal stickers on both the top and bottom for freshness and food safety, we can only accept returns of tins that are unopened, with seals intact. For hygiene and quality reasons, we cannot accept returns or offer refunds on tins that have been opened.

Damaged or Defective Items

If your order arrives damaged, defective, or if a seal was broken in transit, please contact us within 30 days at hello@friendsofflora.com with a photo of the item and packaging. We will send you a replacement or a full refund, at no cost to you — you do not need to return the damaged item.

How to Request a Return

Email hello@friendsofflora.com with your order number and reason for return
We'll confirm your return is eligible and provide instructions
Once we receive and inspect the returned item(s), we'll process your refund to your original payment method

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items, where we will cover the cost.

Refund Timing

Once your return is received and inspected, refunds are typically processed within 5–10 business days. Please note it may take additional time for the refund to appear on your statement, depending on your bank or card issuer.

Best Before Dates

All our tins display a best before date on the bottom. We stand behind the freshness of any tea within its best before date; this does not affect your right to return an unopened, unexpired item within the 30-day window.

Questions?